Terms of Use

By accessing the www.ljsilvers.com website, you are deemed to have read, understood and agreed to the following conditions:​

Use and Linking

  • You may not copy, distribute, republish, post or transmit any material from the www.ljsilvers.com or any other site controlled, licensed or owned by Long John Silver's, LLC ("LJS") or its affiliates (the "Site") without the prior written consent of LJS. Your use or modification of any material in this site for any other purpose violates the intellectual property rights of LJS. You may not create any kind of hyperlink to the Site without the prior written consent of LJS.

Submissions

  • All suggestions, ideas and other information communicated to LJS through the Site or through electronic mail shall become the property of LJS. LJS will not treat any submissions as confidential or proprietary in nature and LJS will not be liable for the use of any submission for its business or otherwise. You are responsible for whatever you submit, including the legality, reliability, appropriateness and copyright of any message.

Limitations on Liability

  • LJS shall not be liable for any damages or injuries resulting from the use of materials in the Site. LJS makes no representation regarding the use of the materials in this Site as to correctness, accuracy, reliability or otherwise. The material in this Site could be dated, include technical inaccuracies or typographical errors. LJS may make changes or improvements to this Site at any time without notice.

Trademark Information

  • This Website contains many valuable trademarks owned and used by Long John Silver's, LLC and its subsidiaries and affiliates throughout the world. These trademarks are used to distinguish Long John Silver's quality products and services. These trademarks and related proprietary property are protected from reproduction and simulation under national and international laws and are not to be copied without the express written permission of Long John Silver's, LLC.

Text Messaging Notice

  • If you choose to participate in any Long John Silver's promotion that may involve the use of text messaging (either sending or receiving), Long John Silver's will not charge you for the text messaging. However, standard text messaging rates will apply to each text message sent or received as provided in your wireless rate plan (contact your carrier for pricing plans and details). YOU should also be aware that marketing messages are sent from an automatic telephone dialing system (ATDS).
  • You may contact us by sending a message to Our “Contact Us” link at either the top or the bottom of Our home page.

Refunds

  • For orders placed through the Long John Silver’s online ordering process, excluding those Delivered by DoorDash, Uber Eats, Grub Hub, or some other platform, refunds must be handled by the restaurant where your order was serviced. To process your refund in a timely manner, please visit or contact the restaurant where you placed your order directly.  You may be entitled to a refund, at the sole discretion of Long John Silver’s or its agents or franchisees, based on the individual circumstances underlying each request and the policies of each particular location.  For refunds based on in-store purchases, you must visit or contact the restaurant where you placed your order.
  • For orders placed through a mobile ordering app, including DoorDash, Uber Eats, Grub Hub, or some other platform, you must deal with that entity directly through their dispute resolution or refund process. 
  • Please note that to the extent that a refund is approved, it may take up to four weeks to process the refund, including any delays attributable to your financial institution’s policy. 

Effective as of January 15, 2018.