Member SOS

We love hearing from our Seacret Society™ Members. Send us your questions, comments or feedback so we can serve you better. If you forgot to provide your mobile number (member number) during your transaction at a Long John Silver's location, click below. Seacret Society™ Rewards is only available at participating restaurants. Requests submitted outside of the 30-day window are not eligible for credit. Requests for credit on a missed transaction must be submitted within 30 days of the date listed on your receipt.

Loyalty Questions & Missed Transactions

FAQ

Does Long John Silver’s have a loyalty program?

How do I log into my member account?

How do I see and redeem my offers I have received?

How do I join?

What do I get by being a Seacret Society™ member?

How do I earn coins and other rewards?

How can I check my coin balance?

What can I spend my coins on?

Do my coins expire?

How do I exchange coins for rewards?

How do I add an Offer to my online order?

How do I use an Offer on an in-store purchase?

What if I didn’t login before placing an order and wanted to claim my coins?

Do all of your restaurants participate in the Seacret Society™ program?

My Offer isn’t redeeming during checkout. What can I do?

Can I use more than one Reward or Offer on a single check?

Do my Rewards or Offers expire?

How do you use my personal and purchase information?

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Download Our App Now!

Discover, dine, and delight in the wonders of the sea with Seacret Society™ Rewards. Download the App to join us, your seafood adventure begins here!