Member SOS

We love hearing from our Seacret Society™ Members. Send us your questions, comments or feedback so we can serve you better. If you forgot to provide your mobile number (member number) during your transaction at a Long John Silver's location, click below. Seacret Society™ Rewards is only available at participating restaurants. Requests submitted outside of the 30-day window are not eligible for credit. Requests for credit on a missed transaction must be submitted within 30 days of the date listed on your receipt.

Loyalty Questions & Missed Transactions


Does Long John Silver’s have a loyalty program?

How do I log into my member account?

How do I see and redeem my offers I have received?

How do I join?

What do I get by being a Seacret Society™ member?

How do I earn coins and other rewards?

How can I check my coin balance?

What can I spend my coins on?

Do my coins expire?

How do I exchange coins for rewards?

How do I add an Offer to my online order?

How do I use an Offer on an in-store purchase?

What if I didn’t login before placing an order and wanted to claim my coins?

Do all of your restaurants participate in the Seacret Society™ program?

My Offer isn’t redeeming during checkout. What can I do?

Can I use more than one Reward or Offer on a single check?

Do my Rewards or Offers expire?

How do you use my personal and purchase information?

Join Now!

Download Our App Now!

Discover, dine, and delight in the wonders of the sea with Seacret Society™ Rewards. Download the App to join us, your seafood adventure begins here!